Join Our Team: Experienced Customer Service Professional Wanted
We are looking for a skilled Customer Service professional to handle customer order inquiries and perform a comprehensive range of customer service tasks. This role requires experience with order fulfillment duties within a MANUFACTURING setting.
Key Responsibilities:
- Efficiently manage a high volume of incoming calls.
- Generate valuable sales leads.
- Identify and address customers’ needs to ensure their satisfaction.
- Establish and maintain trusting relationships with customers through proactive and open communication.
- Provide customers with accurate, valid, and complete information by utilizing the correct methods and tools.
- Achieve personal and team sales targets as well as call handling quotas.
- Address customer complaints by offering suitable solutions and alternatives promptly, ensuring issues are resolved by following up.
- Maintain detailed records of customer interactions, process customer accounts, and organize documents diligently.
- Adhere to communication procedures, guidelines, and policies.
- Go above and beyond to engage customers.
Essential Skills:
- Exceptional communication and presentation abilities.
- Strong capacity to multi-task, prioritize tasks, and manage time efficiently.
Job Requirements
- Proficiency in both oral and written English is essential.
- Must possess a valid work permit and social security number.
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