Join Our Team: Customer Service Professional Needed
We are currently seeking an experienced Customer Service professional to join our team, supporting customer order inquiries and handling a comprehensive range of customer service tasks. This role is essential within a MANUFACTURING environment, focusing on order fulfillment duties.
Key Responsibilities:
- Efficiently manage a high volume of incoming calls.
- Generate valuable sales leads.
- Thoroughly identify and assess customer needs to ensure satisfaction.
- Build and maintain strong, trustful relationships with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by utilizing appropriate methods and tools.
- Achieve personal and team sales targets as well as call handling quotas.
- Address customer complaints by providing suitable solutions and alternatives within given time limits; ensure resolution through diligent follow-up.
- Maintain records of customer interactions, process customer accounts, and organize documents.
- Adhere to communication procedures, guidelines, and policies.
- Go above and beyond to engage customers.
Requirements:
- Exceptional communication and presentation skills.
- Proven ability to multitask, prioritize, and manage time effectively.
- Fluent in both oral and written English.
- Must possess a valid work permit and social security number.
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